Professional Summary
Senior program leader with 10+ years of experience building and leading end-to-end delivery of high-growth, complex operations across global markets. Proven track record of scaling portfolios from $4M to $25M+ in <1 year and managing localization initiatives. Experienced at translating strategy into executable roadmaps, aligning Product, Engineering, Operations, Finance, and external stakeholders, and delivering measurable business outcomes at scale. Deep experience building operating cadences, governance, and metrics that improve delivery predictability and decision quality. Trilingual (English, Spanish, Korean) with a Master of Education from Harvard and technical proficiency in LLM implementation (Claude/GPT).
Areas of Expertise
Experience
World Vision · Senior Program Manager
Remote – US · Jan 2022 – Present
- Lead strategy and execution for a multi-country program portfolio spanning 8 countries, optimizing delivery models and scaling impact across diverse contexts
- Spearheaded data-driven decision-making processes, designing KPI frameworks and dashboards that improved visibility into program performance and resource allocation
- Built and coached a distributed team of 16 program leaders and managers, implementing standardized frameworks, performance benchmarks, and leadership development pathways
- Scaled high-performing programs through operational improvements and cross-functional alignment, generating $21M+ in new revenue
World Vision · Program Manager
Remote – US · April 2021 – Jan 2022
- Oversaw the design and implementation of a monitoring and evaluation system, embedding continuous improvement into program delivery cycles
- Established executive-level dashboards and reporting mechanisms that aligned internal stakeholders around shared metrics and strategic priorities
- Coordinated complex, multi-country operational workflows, ensuring alignment between headquarters strategy and field-level execution
Danish Refugee Council · Strategic Operations Advisor
Sittwe, Myanmar · Oct 2019 – April 2020
- Provided strategic guidance on global staffing models, organizational structures, and operational footprints to align resources with programmatic needs
- Developed technology-enabled standards, workflows, and remote management systems that improved consistency and quality across programs
- Applied data-driven analysis to identify process bottlenecks and improve operational efficiency, enabling stronger donor reporting and compliance
ACTED · Project Manager
Mosul, Iraq · Feb 2018 – Sept 2018
- Orchestrated the delivery of complex, multi-stakeholder programs across 16 field locations, coordinating activities and resources to meet aggressive timelines
- Designed inclusive, community-centered learning programs reaching 10,000+ children in post-conflict environments
- Directed a 94-member cross-functional team, fostering a culture of accountability, collaboration, and continuous improvement
War Child UK · Education Program Manager
Erbil, Iraq · June 2016 – Feb 2018
- Managed end-to-end program delivery for education initiatives, including curriculum development, teacher training, and community engagement
- Built monitoring and evaluation frameworks that increased program accountability and supported evidence-based learning for future programming cycles
International Rescue Committee · Program Manager
Erbil, Iraq · Aug 2015 – June 2016
- Led the strategic planning and operational execution of humanitarian programs, ensuring alignment with organizational priorities and donor requirements
- Streamlined workflows and introduced process improvements that enhanced team productivity and program outcomes
Education
Harvard University · Master of Education
Human Development and Education · 2020 – 2021
Georgetown University · Bachelor of Science in Foreign Service
International Politics & Law · 2010 – 2014